Return Policy
Fleetwood Candy Wholesale Return Policy
At Fleetwood Candy Wholesale, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return policy below.
Return Eligibility
We accept returns within 30 days of the delivery date for eligible items.
To qualify for a return, products must:
- Be unused and in their original condition.
- Remain in their original packaging.
- Include all original labels and packaging materials.
- Be accompanied by proof of purchase.
Non-Returnable Items
The following items cannot be returned:
- Perishable goods, including food and candy products that have been opened.
- Products that have been consumed, partially consumed, or tampered with.
- Items damaged due to improper handling or storage after delivery.
- Products not in their original, unused condition unless otherwise authorized.
- Clearance, final sale, or promotional items where specified.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please provide:
- Your order number.
- A description of the issue.
- Clear photos of the product and packaging.
We will review the claim and determine the appropriate resolution, which may include a replacement, store credit, or refund.
Return Authorization
Before returning any item, customers must contact our support team to obtain return authorization.
Unauthorized returns may not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless the return is the result of an error made by Fleetwood Candy Wholesale or a confirmed defective product.
We recommend using a trackable shipping service for all returns.
Refund Processing
Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
Approved refunds will be processed to the original payment method.
Please allow 5–10 business days for the refund to appear on your account, depending on your payment provider.
Exchanges
Exchanges may be available for eligible products when inventory permits. Please contact customer support for assistance.
Order Cancellations
Orders may be canceled before shipment. Once an order has been processed or shipped, cancellation may not be possible.
Contact Information
Fleetwood Candy Wholesale
250 S 2nd Ave
Mount Vernon, New York
Phone: (718) 673-7658
Email: fleetwoodcandy514@gmail.com
If you have questions regarding returns, refunds, or exchanges, please contact our customer support team.